Refund policy

Last updated: 05/22/2026

At PeptiLift, we want you to feel confident in your purchase. If your order arrives damaged, incorrect, or you are not satisfied with your experience, please contact us at [support@peptilift.com] so we can help.

Returns

We accept return requests within 60 days of delivery.

To be eligible for a return, your item must be:

Unopened, unused, and in its original packaging, unless the return is related to damage, an incorrect item, or an approved satisfaction claim.

Because PeptiLift is a skincare product used near the delicate under-eye area, we may be unable to accept returns of opened or heavily used products for hygiene and safety reasons, except where required by applicable law.

To start a return, contact us at [support@peptilift.com] with:

Your order number
The email address used at checkout
A short explanation of the issue
Photos if the product arrived damaged or incorrect

Returns sent back without first contacting us may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error, a damaged item, or an incorrect item.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, leaking, missing, or incorrect, contact us within 7 days of delivery at [support@peptilift.com].

Please include photos of the item, packaging, and shipping label so we can review the issue quickly.

If approved, we will offer a replacement, store credit, or refund depending on the situation.

Skin Sensitivity and Results

PeptiLift is a cosmetic skincare product. Individual results may vary depending on skin type, consistency of use, lifestyle, and other factors.

Please review the ingredient list before use. We recommend patch testing before applying any skincare product near the under-eye area. If irritation occurs, discontinue use and consult a qualified professional.

Refunds are not guaranteed solely because individual cosmetic results vary, unless otherwise required by law or covered by a specific promotional guarantee displayed at the time of purchase.

Sale Items and Gift Cards

Final sale items, gift cards, and promotional gifts may not be eligible for return or refund unless required by law.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping service. PeptiLift is not responsible for returns lost in transit.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws in your country or region.

Contact

For return and refund questions, contact:

PeptiLift Customer Care
Email: support@peptilift.com
Address: Office 8027 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX.